About the venue:

Toormina Hotel is a thriving mid north coast venue, in the heart of a lively community junction. A large venue including public bar, casual dining spaces, TAB and VIP Lounge, recreation areas, beer garden and drive-through Bottleshop, the hotel truly has something for everyone.

We have become known for our family friendly atmosphere, great service and quality food and beverage menu. The Palms Bistro has comfy booth seating and is a great place to dine with the family or a group of friends.

Toormina is just a short 10-minute drive to the beach and has the gorgeous Sawtell as a neighbouring coastal suburb. With beautiful creeks, beaches and national parks close by, this area is the perfect spot if you’re looking to escape the big city life!

We are currently recruiting for a passionate and experienced Operations Manager who is looking for the next challenge in their Hospitality career. Under the leadership of our General Manager, you will be the 2IC, responsible for the overall day to day operations of the pub and helping to identify and upskill potential future leaders within our business. This is a great opportunity is for someone with looking for a change or who wants to further their career.

The Role: 

As the Operations Manager and second in charge, you will work closely with our General Manager to deliver the exceptional customer experience our guests know and love.

Aside from the standard day to day of running this awesome venue – service standards, F&B, gaming, compliance etc – you will have ownership to really drive your venue in some very exciting ways through organising and executing staff training opportunities and working with our customer experience team to create new initiatives to drive sales and ensure we stay ahead of the game. A big part of this role will be focusing on our stock management procedures including ordering & receiving, quality and wastage control, weekly spot checks, monthly stock takes, invoicing and inventory management. Being a people person is essential to the success of this role as you will be responsible for building and maintaining relationships with suppliers and engaging with guests. It is also essential that you live and breathe all things hospitality!

Who are you?

You will be passionate about hospitality and have a minimum of 2-3 years of experience as a hospitality manager with strong stock control knowledge. A strong understanding on financials is a must as you will be responsible for managing labour costs to ensure the venue meets its targets. You will be an advocate for our awesome culture, instilling our core values of Passion, Pride and Personality in everything that you do.

The benefits: 

Culture & Wellbeing is always at the forefront of our mind! By joining the W. Short Hospitality Group, you will be provided with hands on training from your General Manager, a supportive team environment, internal career development opportunities, generous discounts on food & beverage across all our venues for you and your mates to enjoy when you are not working, access to our wellbeing program and much more.