About the role

Redcape Hotel Group is currently seeking a committed hospitality professional to join the team at Shamrock Hotel as our Restaurant / Bistro Supervisor. We are seeking a highly skilled, ambitious and aspirational leader to drive and enhance the customer experience within the business.

Reporting directly to the hotel’s Venue Manager, your main responsibility will be managing the day-to-day operations of the bistro within a high-volume operation. Key accountabilities include leading a well-structured and enthusiastic team, whilst motivating and driving service excellence. This will be achieved through effective hands on leadership, staff induction, training, support and development.

This role will require you to have:

• Strong knowledge and experience as a leader in a large food (& beverage) operation
• Ability to effectively lead a large & diverse team
• Strong interpersonal & communication skills
• Passion for customer experience & authentic care
• Current RSA and RCG Competency Card

You will be responsible for:

• Recruitment, induction, training, and development of FOH staff
• Supporting and cascading the company’s core values and behaviours within the business
• Developing processes to address customer feedback whilst being an ambassador of our membership program, Publinc Communities
• Working with the Leadership team to implement and manage operational expectations, training standards and policies
• The management of systems that support venue standards and customer experience
• Organisation and coordination of promotional activities that support business strategies
• Maintaining Workplace Health & Safety standards and necessary reporting

Redcape Team Promise 

At Redcape, we’re devoted to a strong, people-first vision. We pride ourselves on creating an environment of trust so that our people feel enriched, empowered and valued. Our commitment is to the betterment of our people and the community. We are dedicated to supporting our staff to thrive and develop in their careers, delivering exceptional experiences to our customers and enriching the communities we operate in.

Redcape has three key values that help us to deliver our Team Promise:

• CARE: We seek to understand others. We recognise and praise great behaviour.
• COLLABORATE: We’re open to sharing our concerns, knowledge, experience & success. We value our promises.
• COURAGE: We are curious and think innovatively

Enjoy the benefits of the Redcape Hotel Group 

• With a diverse portfolio of 35 hotels across NSW and QLD, Redcape provides unparalleled growth opportunities within Australia’s hospitality industry.
• Extensive training opportunities for professional development and career progression.
• An opportunity to engage and give back to the community through our Publinc Communities program and as an ambassador for the program on behalf of the venue.
• Clearly defined career progression pathway.

For more about Redcape Hotel Group visit www.redcape.com.au

Publinc Communities

Publinc Communities is our membership platform with the aim to strengthen the bonds between people, our pubs and the local community. It sees us working in partnership with our staff and customers to collectively initiate positive change-for-good programs across the communities we operate in.

Being an enthusiastic ambassador for Publinc Communities is part of every role in the Redcape Group, from our Leadership Team to our FOH staff.

For more information on Publinc Communities visit www.publinc.com.au

Apply now to join a like-minded team who take pride in creating exceptional customer experiences plus strategic opportunities for you to grow and excel in a values driven environment.