About us:
Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.

Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.

The Venue:
Located inside The Holiday Inn, The Warwick Bistro, Bar and Grill hosts an oversized 360 degrees bar, wrap around balcony overlooking parklands and a sun-drenched beer garden. A picturesque dining spot any time of the year it offers an extensive menu specialising in honest pub food with a fusion twist. The Warwick is a hotspot venue for Western Sydney catering to all ages in a casual, social environment.

The Role:
The Assistant Manager’s role is crucial in overseeing the daily operations of the business and ensuring that guests have an exceptional experience. Some of the key responsibilities and skills required for this role include:

Responsibilities:

• Ensuring that excellent customer service is delivered across all aspects of the business. This involves handling guest and staff inquiries, resolving issues, and maintaining a high level of customer satisfaction.
• Staying updated with venue compliance, regulations, and operations to ensure that the business operates within legal guidelines and maintains a safe environment for guests and staff.
• Training and motivating the team members, focusing on their continual development.
• Being a natural and confident leader with strong communication skills to effectively guide the team.
• Developing creative promotions and initiatives to attract more customers and enhance the overall experience at the venue.
• Improving staff knowledge and skill set to better engage with customers and create a positive and enjoyable atmosphere.

Skills and Experience:

• Being highly motivated and passionate about the hospitality industry, demonstrating enthusiasm in providing exceptional services.
• Ability to work efficiently in fast-paced environments and handle various tasks simultaneously.
• Possessing natural leadership qualities, with exceptional communication skills to lead and guide the team effectively.
• Holding a Responsible Service of Alcohol (RSA) and a Responsible Conduct of Gambling (RCG) accreditations
• Having in-depth knowledge of craft beer, wine, and spirits, enabling effective recommendations and enhancing the guest’s experience.
• Being available to work a mix of nights, weekends, and day shifts to accommodate the venue’s operational hours.

Overall, the Assistant Manager will play a vital role in creating a positive and successful environment for both guests and staff, while ensuring the business operates smoothly and complies with regulations.

Benefits:

• Oscars Group food & beverage discounts
• Internal training and development opportunities and online training platform
• External training opportunities
• Career development opportunities within Oscars Group across 40 amazing venues.
• Employee Assistance Program
• Mentoring from a strong team of hospitality professionals
• Reward and recognition programs