THE COMPANY
Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.

Today, Oscars Group is one of the largest privately owned hospitality groups, featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland, and Victoria. The group operates across a variety of segments, including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.

THE VENUE
Crowne Plaza Surfers Paradise is perfectly situated between the popular Surfers Paradise strip and the buzzing suburb of Broadbeach. We are the ideal location for events as we combine business and leisure, with a range of different functions rooms and conference spaces to cater to any group! We are now seeking a talented Banquets Operations Manager who will ensure success with seamless event planning and lead the wonderful banquets team!

THE ROLE 
We’re on the search for a dynamic, innovative, and creative individual to oversee the banquets operations at Crowne Plaza Surfers Paradise. The Banquets Operations Manager will motivate and drive the team of this prominent and multi-faceted operation, demonstrating operational excellence, leadership, and vision. This is a great opportunity for an events-focused hospitality professional.

Reporting to the Hotel Operations Manager, the Banquets Operations Manager will have a strong background in events, conferencing, and weddings on a large scale. You have the opportunity to bring your personality and sense of fun to work, be surrounded by an amazing team, and have the beach on your doorstep!

KEY RESPONSIBILITIES: 

• Lead our banquets team to deliver a premium customer experience.
• Manage financial aspects of the banquets department, including annual budgeting, cost control, and reporting.
• Focus on a guest-obsessed culture and amazing customer service.
• Set and maintain a level of service and quality that consistently exceeds the expectations of our guests.
• Manage staffing levels and work schedules to achieve financial and service quality targets.
• Monitor and evaluate guest comments and create change based on feedback.
• Inspire, develop, and lead the banquets operations team.
• Seek opportunities to maximise revenue and drive sales.
• Control costs across your department.
• Maintain effective communication with the Operations Manager and General Manager.

ABOUT YOU: 

• You are a true leader, ready to take the banquets team to the next level in this renowned venue.
• You are driven to succeed and are passionate about what you do.
• You’re savvy, like to have fun, have lots of energy, and can multi-task.
• You have a solid background in hotel/hospitality management, especially in food and beverage/events.
• You are driven to exceed customer expectations.
• You’re hands on and an exceptional leader with the ability to nurture, develop, and bring out the best in your team.
• You have high-level written and verbal communication skills.
• Hold current RSA & RCG qualifications.
• Thorough knowledge of WHS legislation and hazard identification.
• Ability to influence and mentor a diverse team and set targets that are KPI-driven.

THE BENEFITS

• An exciting opportunity to join a newly refurbished venue.
• A fantastic opportunity to join a fun and dynamic team in one of the biggest hospitality groups.
• Career growth and development opportunities (we have access to the best of both worlds – both IHG and the Oscars Group).
• Discounts and other benefits within the group
• Reward and recognition programs.
• Internal and external training opportunities.
• A supportive and fun team culture.
• Onsite parking
• Employee Assistance Program

If this sounds like your dream job, please apply now!